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Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:132:\"Declaration of views_handler_sort::options_validate() should be compatible with views_handler::options_validate($form, &$form_state)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:128:\"Declaration of views_handler_sort::options_submit() should be compatible with views_handler::options_submit($form, &$form_state)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:108:\"Declaration of views_handler_sort::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:101:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_sort.inc\";s:5:\"%line\";i:165;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:134:\"Declaration of views_handler_filter::options_validate() should be compatible with views_handler::options_validate($form, &$form_state)\";s:5:\"%file\";s:103:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_filter.inc\";s:5:\"%line\";i:517;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:110:\"Declaration of views_handler_filter::query() should be compatible with views_handler::query($group_by = false)\";s:5:\"%file\";s:103:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/handlers/views_handler_filter.inc\";s:5:\"%line\";i:517;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:62:\"Non-static method view::load() should not be called statically\";s:5:\"%file\";s:82:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/views.module\";s:5:\"%line\";i:903;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:105:\"Declaration of views_plugin_query::init() should be compatible with views_plugin::init(&$view, &$display)\";s:5:\"%file\";s:100:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_query.inc\";s:5:\"%line\";i:139;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

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Warning: Table './darkredw_REF_health/watchdog' is marked as crashed and last (automatic?) repair failed query: INSERT INTO watchdog (uid, type, message, variables, severity, link, location, referer, hostname, timestamp) VALUES (0, 'php', '%message in %file on line %line.', 'a:4:{s:6:\"%error\";s:14:\"strict warning\";s:8:\"%message\";s:130:\"Declaration of views_plugin_row::options_validate() should be compatible with views_plugin::options_validate(&$form, &$form_state)\";s:5:\"%file\";s:98:\"/home3/darkredw/public_html/REF-better-health/sites/all/modules/views/plugins/views_plugin_row.inc\";s:5:\"%line\";i:137;}', 3, '', 'http://better-health.org.uk/briefings/effective-communication-service-users', '', '54.90.237.148', 1516686417) in /home3/darkredw/public_html/REF-better-health/includes/database.mysqli.inc on line 134

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Effective communication with service users | Better Health

Effective communication with service users

Author(s): Ghazala Mir;  

Briefing series: Better Health Briefing Paper 2

Publisher: Race Equality Foundation

Publication date: March 2007

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Effective communication with service users
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Communication between service providers and people from minority ethnic communities has been highlighted as significant in many studies on inequalities in health and social care, with poor levels of communication limiting access to services and on relationships between service users and professionals.

This paper argues that communication can be improved in many ways: by providing information about services in a range of languages and formats; by employing staff from minority ethnic communities at all organisational levels to improve cultural competence and by improving communication at the individual, family and institutional level.

Key messages:

  • Use a range of languages and formats to inform about services
  • Cultural competency
  • Involving families in the communication process
  • Effective communication requires action

Sections:

  • Information about services should be available in a range of languages and formats
  • Employing staff from minority ethnic communities at all levels of an organisation increases cultural competence within it
  • Families may need to be involved in the communication process
  • Effective communication requires action at the institutional as well as individual level